Company Questions

A: As a financial institution, FX|Clearing reports to the Canadian anti-money laundering organization, FinTRAC. There is no Forex licensing in Canada, and we are not required to obtain a security license if no Canadian clients are solicited or accepted for opening of trading accounts.

A: We are not an FCM. The FCM (Futures Commission Merchant) licensing applies only to American brokers, while we are a Canadian company. Since we do not solicit to or accept American clients, we are not registered with the NFA;

A: In order to accept American residents, we must open an office in the USA and register with US authorities. Since we don't plan to do this, we do not accept American residents.

A: There is no Forex licensing in Canada, and we are not required to obtain a security license if no Canadian clients are solicited or accepted for opening of trading accounts.

A: FX Clearing Group Inc. does not solicit residents of Canada, USA, Iran, Iraq and North Korea to open trading accounts.

Service Questions

A: As soon as funds are deposited to our bank account, we credit your deposit to your trading account. For international wire transfers, it usually takes 2-6 business days before funds are delivered to our bank account. Almost all Moneybookers, PayPal, Credit card deposits made from the Trader’s cabinet are instant ones. In case your funds have not been added to your account instantly, email us your deposit details and we will process it manually as soon as possible.

A: The withdrawal requests via MoneyBookers, PayPal and Alertpay are usually processed during the day. And it usually takes about 3-5 bussiness days for a Wire Transfer withdrawal to reach your account.

A: Fees:
* No commission (unless you are an aggressive scalper for whom such commission could be setup, at our sole decision).
* No inactivity fees.
* No rollovers for mini accounts.
* Commission for ECN Interbank and ECN Scalping accounts is 0,6 pip per lot.
* For withdrawal fees, please see our Deposit and Withdrawal page.

A:Yes, You can.

A:No, you don’t receive a notification. You can check the status of your request at your Trader’s Cabinet to be aware of the present state of your request.

A:You should write a request to support@fxclearing.ca or account@fxclearing.ca and ask to change your e-mail address.

We can offer you to take part in our IB program. Our Introducing Brokers receive 40% of the spread, up to 3 pip per lot - one of the best terms on the market today. You can find more information about the IB program here.

You can’t change the data of the application yourself. So in case you’ve indicated the incorrect information, please send a request to support@fxclearing.ca, mentioning the updates you would like to be made to your application.

Please login to the Trader’s Cabinet, select the option "Authentication" at the Settings menu and upload the required documents to the appropriate fields.

Trading Terms Questions

You can have any number of accounts, but only one trader's cabinet, where you can operate and manage all your accounts easily.

A: You can find information about our spreads by clicking here. Spreads are normally fixed, but they may not always be guaranteed. During the major news announcements and/or extremely volatile market conditions spreads may be expanded without any prior notification. There are no specific limitations or conditions on spread widening, and in most cases it does not depend on us, but rather on the general situation on the market.

A:All conditional orders (entry, stop, limit) are subject to the following rule:
* If spread is less than 5 pips: distance between any conditional order and market price must be 10 pips or greater.
* If spread is 5 pips or greter: distance must be at least equal to double the spread.

A: For Mini accounts: the maximum amount of lots is 2.00 (2 standard 100k lot).
For Micro-cents accounts: the maximum order size is 100.00 (1 standard 100k lot)
For the Nano accounts: the maximum order size is 1000.00 (1 standard 100k lot)
For ECN Interbank and ECN Scalping accounts: the maximum order size is 2.00 (2 standard lots)

1 standard lot is 100k of base currency. It equals to:
1.00 volume on the Mini account
100.00 volume on the Micro-cents account
1000.00 volume on the Nano-cent account

More than one order per minute would be difficult to fill, but it also depends on the strategy a client is using, so there are no specific rules for this.

A: Scalping is prohibited for all accounts except ECN Scalping. Scalping is defined as a trading style where your trades take less than 8 pips of profit, or are kept open for less than 8 minutes. AGGRESSIVE scalping is defined as strategy where 30-100% of your trades were closed by scalping, which also features frequent (usually more often than every 10-15 minutes) opening and/or modification and/or closing of positions/orders. Scalping is prohibited for all accounts except ECN Scalping. These rules apply to all trades regardless of the market situation.

A: You will receive an individual warning/notification e-mail first. Afterwards if you don’t change your trading strategy, your account will be blocked.

A: Yes, you can transfer your funds to any other account that is registered on your name and belongs to you. No third party transfers are allowed. Just follow the instructions in the Trader’s Cabinet.

A:Please be aware that the Trading Account can be put into the Archive database if its inactivity period (time since the last connection to the account) reaches 90 days and if the balance of the trading account is below 10$.
To restore the account the owner should sent a request via e-mail to the FX|Clearing support service. In case there were any leftover funds that you want to be restored as well, please mention it in your request.

A:You should write to support service support@fxclearing.ca and ask to reset password/pin, or send you your account details.

A:The funds on mini account are displayed in dollars, micro account – in cents, Nano-cent account – nano points ($1 = 1000 nano points). Also scalping policy is less severe on Micro and Nano-cent accounts. For more information about the account types please click here.

A:ECN-PRO and Nano - cent accounts.

A: In this case you don't have to deposit funds to recover the balance of your account. Just contact us via e-mail or live chat requesting to reset the balance of your trading account to "zero". Thus you won't have to open an additional account to make a new deposit and will be able to continue trading with your old account.

Platform Terms Questions

A: You can download the MT4 installation for ubuntu following the link below: http://www.winehq.org/download/ubuntu

A:Please, make several copies of the folder with installed MT4 software and login to each account from the separate folder.

A: When you register for a demo account on our website, choose "Mini" in the Account Type field.
When you click submit, your Login and Password will be shown on the confirmation page. You will also receive an email with this Login and Password.
On the same confirmation page, you can download the MetaTrader 4 software. If you have already done this, you only need your login and password.
When you start MetaTrader 4 for the first time, you will be prompted to create a new account – Please REJECT this offer!
As you already have a demo account, press cancel, and authenticate with the login and password you were provided on the confirmation page.

A: The order has been closed due to a StopOut procedure: Definitions:
* so - StopOut procedure;
* /a - executed by manager automation;
* -135.0% - level of margin requirement;
* -2430.0 - current equity;
* 1800.0 - current margin;

A: This comment appears when the gap breaks stop loss level chosen by the trader. In such situation your order is automatically closed with such closing note.

A:Be aware of the following universal rule which helps you to find the correct price of your order on the chart:
All charts on the MT4 platform are ALWAYS built using the BID price only!
* All BUY orders are executed at the ASK price and closed by the BID price;
* All SELL orders are executed at the BID price and closed by the ASK price.
If you want to also see the ASK price: right click on the chart -> Properties -> Common -> Show Ask Line.
In this case you will see an second price line, indicating the ASK price.
Please note that historical data, including bar data (high/low/open/close) will still use BID prices.

A:If you had opened a demo or a live mini account before April 12, 2009 - you may see a 2 pip spread displayed in your Market Watch window for pairs that should instead have 1 pip spread. In order to see and trade with a 1 pip spread on these 4 major currency pairs, please follow the instructions below:
1. Download the latest version of the MetaTrader 4 platform from our website.
2. Log in to your trading account.
3. Right-click on any currency pair in the Market Watch window and choose "Show All".
4. Scroll down towards the bottom of the Market Watch window - you will find 4 major currency pairs with 1 pip spread with a yellow background, and '#' in their name. These are tradable pairs - and now you can retrieve charts for each of them which also display 1 pip spread.
5. If you want to move these 4 currency pairs to the top of your Market Watch window - just drag them up to the top with your mouse, one pair at a time.
Feel free to contact us at any time if you have any questions regarding seeing these 4 pairs

A: If you see such message on your chart, just close it and drag the required currency pair from the Market Watch to the chart field.

A: You can download our trader for your mobile phone here.

Execution Quality Questions

A: Very rarely.

A: Never.

A: Never.

A: Has never happened yet, and we make sure our platform is stable and reliable throughout the market hours.

A: Re-quotes occur when the market price has changed before our servers received an order. You cannot receive a fill for a price which does not exist on the market. Prices move simultaneously for all traders, so each trader is trading on the same prices. In any case, most accounts use automatic execution, and re-quoting happens very rarely.

A: Orders are executed automatically, within 2-5 seconds. One possible factor is the latency of getting your order through to our servers, and getting a response back, confirming that your order has been executed or that the price has changed. This depends on internet traffic, your own connection speed, and your Internet provider's latency in connecting to our servers, and so on.

A: Never.